PixelBrite.com®

Year around we diligently serve our clients with on-demand, no-contract design and support services. Whether you need general technical support, design and web support, coding assistance, or a more traditional hardware service tech, our packages will flexibly meet your requirements.

We have also carried over our color brand with RedSupport™, GreenSupport™, and BlueSupport™ package levels to keep things simple. These color levels resemble our Designer™ line of services, but the similarities do not stop there. We have extended package flexibility by incorporated one-time and recurring solutions into each offering. Primarily, the difference between blue, green, and red exists in the number of bundled hours and the reduced professional rate included. Other bonuses are found in each solution, with RedSupport™ packages offering our free customer appreciation program: PixelBrite® PRO Advantage™.

Support and Design

Another great advantage to our support solutions is that we allow “bleed-over” with our Professional Designer™ line of services. In essence, purchasing a GreenSupport™ plan is exactly like purchasing a GreenDesigner™ package, with services from both packages available to the client. We have made this convenient change because often clients have a need that is beyond the scope of their existing Support™ package. But their design need would be covered by a comparable PixelBrite.com® Designer™ brand package—So, we have you covered in these situations.

Whether you subscribe to a Designer™ or Support™ package, you get the service offerings of both...no matter which package you choose. Again, keeping it simple. This flexibility is found in all package-levels: Blue, Green or RedSupport™.

Recurring Advantages

Recurring variations of our Support packages, such as RedSupport™ Monthly allow you to enjoy all of the benefits of both package offerings and also lock-in the associated package rate for all future projects. For example, a website project arises requiring a set of advertisements and event logos for a holiday festival. If you have a current subscription to RedSupport™ you can take advantage of your package hours and its associated rate for website, artwork, and design. Establishing a relationship with PixelBrite.com® via one of our monthly recurring packages enables you to rely on us for all of your project needs.

Packaged Support Solutions

Presented below are some typical uses for our BlueSupport™, GreenSupport™ and RedSupport™ line of services. Some of these offerings are also offered as individual addons to existing products and services. For example, we offer a Software Update Service addon for owners of RedSite™ Web packages that covers monthly monitoring and installation of Security Patches and Release Upgrades for the Joomla! CMS. Often clients need these services extended to encompass other maintenance, updates or support which is where our versatile support solutions can lend a hand.

No matter what your support need, our staff is here, on-call and ready to help keep your business up and running. Our services offer great out-sourcing solutions with affordable rates, expedited turn-around options all joined under the roof of our highly-communicative 24-Hour Support Ticket Center.

Frequent Support Tasks and Uses:

• Excellent Expert On-Call and support personnel supplement
• Training and support with the Joomla! Administration application.
• Troubleshooing, configuration, and installation of Joomla components, plugins, and other addons
• General support and assistance with web design, computer systems and software applications
• Website software updates with security patch monitoring and Installation - hacker prevention.
• Backup or restoration services, including off-site backup and storage
• General repair and debugging assistance for down-websites and presentational issues.
• CSS, HTML, and other web-technologies.
• Server configuration assistance, issue diagnostics, and repair
• Hacked site assistance and recovery (PixelBrite.com® Hosted Sites)
• C-Panel, MySQL, phpMyAdmin, and other Web Server Technology Assistance
• Software, hardware, and web-related consultation
• On location computer hardware malfunctions/diagnosis, repair, and installation (select cities)
• On location software installation, support, and assistance (select cities)
• Personal support and designer-on-retainer